Refund policy

Return Policy

1. Return Period
   Customers can return products purchased from SuperSpring Ventures Pvt. Ltd. within 7 days of receiving the item, unless otherwise specified.
   
2. Condition of Returned Items
   Products must be returned in their original condition, unworn, with all original boxes, packaging, and accessories. Any signs of wear or damage will result in a partial or complete deduction in the refund amount.
   
3. Return Process
   Contact our customer service team at customercare@superspringventures.comto initiate a return. Once approved, securely package the item and include a copy of the packing slip or order confirmation. Our logistic partner will pick-up the package.
   
4. Refunds
   Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
   
5. Exchanges
   If you wish to exchange a product, follow the return process and place a new order for the desired items.
   
6. Damaged or Incorrect Items
   If you receive a damaged or incorrect item, contact our customer service within 7 days of receipt. We will arrange for a replacement and cover return shipping costs.
   
7. Clearance Sale Items
   All purchases made during a clearance sale are final and non-refundable. Clearance sale items are not eligible for return under any circumstances. However, if a clearance item is received in a faulty or defective condition, customers may request an exchange only (subject to stock availability). To be eligible for an exchange, customers must contact our customer service team within 7 days of receipt with supporting evidence (photos/videos) of the defect. If the same item is unavailable for exchange, a store credit of equivalent value may be issued at the company's discretion. No cash refunds will be provided on clearance sale purchases.
   
8. Non-Returnable Items
   Certain items, like personalized or sale items, may be exempt from being returned. Please check product descriptions before making a purchase.
   
9. Return Shipping Costs
   Return shipping costs are the responsibility of the customer unless the return is due to a company error or a defective product.
   
10. Contact Us
    For any questions or concerns regarding this return policy, please contact us at:
    Email: customercare@superspringventures.com
    Phone: +91 890 965 4444 (from 10 am to 6 pm, Monday to Friday, except on public holidays)
    Address: 705 Ecstasy Business Park, J.S.D. Road, Mulund West, Mumbai 400 080, India.